Home / Direct Delivery Policy

Ensure you have read and understand our

DIRECT DELIVERY POLICY

By selecting residential delivery as your freight option you are acknowledging that you have accepted and agreeded to our direct delivery policy. 


It is the Customer’s responsibility to advise buschbeck.com.au if there are any possible truck access difficulties.

Please note; 

  • The ‘Carrier’ is the Freight Company 
  • The ‘Customer’ is the Receiver / Consignee 
  • The ‘Driver’ is the Person delivering the goods
It is the Customers responsibility to provide access. If the carrier is unable to deliver due to inaccessibility, it is the Customers responsibility to arrange an alternative means of delivery at the Customer’s cost (if extra costs are incurred).

A standard truck height is approximately 3.2 meters. buschbeck.com.au will not be able to deliver if access is less than this, and alternative delivery arrangements will need to be made at the Customer’s cost.

Delivery only includes offload of the goods from the truck. It does NOT include moving and placement of the goods anywhere else in the property other than where the truck has direct access to. It is an unload / drop-off service only.

The Drivers are subject to Health and Safety requirements and are not expected to carry goods beyond the Health and Safety limits.

It is the Customer’s responsibility to inspect the goods for any damage upon delivery and sign the documentation accordingly. 

If the Customer is unsure of damage, they must sign the POD as damaged in case damage is found at the time of unpacking the goods. 

Claims for damage must be filed within 3 working days. Claims will only be accepted if appropriately recorded on the consignment note.

Accepting the terms of this Direct Delivery Policy means you acknowledge that you have read and agree to the terms described above. If you do not agree to the terms discussed, or if the purpose of the policy is not understood, you should seek further feedback by contacting us here.